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Remote Monitoring and Management (RMM) vs. Mobile Device Management (MDM)
While they both fall under the broad category of Unified Endpoint Management (UEM), RMM and MDM aren't interchangeable. It’s a common point of confusion, but they handle different types of hardware and administrative tasks.
Here is the simplest way to break down the differences:
- Remote Monitoring and Management (RMM): Think of RMM tools and PSA software as the "heavy lifter" for traditional infrastructure. It’s designed for Windows and Mac workstations, physical or virtual servers, and network gear like switches. Its strength lies in deep, system-level control—things like running complex scripts, managing BIOS settings, and handling granular OS patching.
- Mobile Device Management (MDM): This is built for the "on-the-go" world of iOS, Android, and modern, cloud-managed laptops. Instead of using a background "agent" like an RMM, MDM talks directly to the device’s operating system. It focuses on high-level security and data protection—think remote wiping a lost phone, setting up geofencing, or enforcing a specific passcode length across the company.
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