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How do you actually vet a new crate supplier before committing to a large order?
This might sound like a basic question but I've been burned before and I'm trying to be more careful this time around. We signed up with a supplier about two years ago based mostly on price and a decent first impression during the sales call, and for the first couple of months everything was fine. Then quality started slipping, lead times got unpredictable, and by the time we realized the relationship wasn't going to improve we'd already built our storage setup around their container dimensions which made switching more complicated than it needed to be. Now we're in the market again for trusted crate and logistics services for companies our size and I'm approaching it completely differently, asking more questions upfront, requesting references from similar businesses, trying to understand their production capacity before assuming they can handle our volume consistently. I came across CrateCo Pack LLC through a UAE business listing while searching for Ajman based industrial suppliers and they're on my shortlist to contact, but before I do I'm trying to build a proper evaluation framework so I'm not just going on vibes again. What I'd genuinely like to know from people who've done this more successfully than I have is what questions actually separate a reliable supplier from one that looks reliable until you're six months into a contract. Is it worth asking for a factory visit or is that considered unusual for this kind of supplier relationship in the UAE?
