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What is the DSL's Role in Managing Concerns About a Member of Staff (LADO Referrals)?
Safeguarding within educational and childcare settings is not only about protecting children from external harm—it also involves addressing concerns that may arise about staff members. When allegations or concerns are raised about someone working with children, the Designated Safeguarding Lead (DSL) plays a vital role in ensuring these concerns are handled quickly, appropriately, and in line with statutory guidance. Managing staff-related safeguarding concerns is a highly sensitive responsibility, which is why many professionals choose structured training, such as the Designated Safeguarding Lead Training Course, to build confidence and competence. This article explores the DSL’s role in managing LADO (Local Authority Designated Officer) referrals and ensuring safe, lawful practice.
Understanding When a LADO Referral Is Required
A LADO referral becomes necessary when there are allegations or concerns about a staff member who works with children, whether the concern relates to behaviour inside or outside the workplace. These may include accusations of harming a child, behaving inappropriately, or posing a risk due to personal conduct. The DSL’s first responsibility is to recognise when a concern meets the threshold for a LADO referral.
Many safeguarding concerns initially seem unclear or minor, but the DSL must err on the side of caution and consult with the LADO if anything suggests potential risk. This quick judgment helps ensure that concerns are escalated before harm occurs. The LADO has statutory authority to oversee investigations into staff allegations, ensuring objectivity and protecting the child, organisation, and staff member involved. Identifying thresholds confidently is an essential skill taught in the Designated Safeguarding Lead Training Course, where learners explore real-case scenarios and relevant legislation.
Receiving and Recording Concerns Accurately
When a concern arises—whether through a child disclosure, staff observation, or third-party information—the DSL must receive it professionally and record the details immediately. Objectivity is essential. The DSL should record what was seen, heard, or reported without adding personal opinions or assumptions. Clear documentation supports fairness and transparency throughout the LADO process.
The DSL must ensure that the record includes the date, time, place, and the exact words of the individual raising the concern. Even subtle indicators, such as changes in a child’s behaviour or staff actions noticed by colleagues, should be logged. Proper safeguarding documentation helps protect everyone involved and ensures the process is traceable and accountable. These recording methods and reporting principles are emphasised in the Designated Safeguarding Lead Training Course, which prepares professionals for real-world safeguarding responsibilities.
Acting Swiftly and Following Legal Procedures
Once a concern has been documented, the DSL must take immediate action. Speed is crucial to safeguarding, especially when the allegation relates to someone in direct contact with children. The DSL must notify the headteacher or senior manager—unless the allegation is about them—in which case the DSL contacts the LADO directly.
After initial notification, the DSL works closely with the LADO to determine next steps. This may involve suspension of the staff member, internal investigation, or referral to police or children’s social care. Importantly, the DSL must not conduct their own in-depth investigation, as doing so might jeopardise formal enquiries. Instead, their role is to provide factual information, support communication, and coordinate actions within statutory guidance. Because this process involves legal obligations, safeguarding professionals often undertake specialist training such as the Designated Safeguarding Lead Training Course to ensure they fully understand their responsibilities.
Supporting All Parties During the Process
Managing staff-related concerns is emotionally complex. The DSL must balance the rights and well-being of the child, the staff member involved, and the wider organisation. One of the strongest expectations placed on DSLs is maintaining professionalism while ensuring fairness for everyone affected.
The DSL must ensure that the child involved receives appropriate emotional and practical support throughout the process. They should also treat the staff member with respect, reminding them that allegations must be investigated impartially. The DSL should avoid sharing unnecessary details with colleagues, as confidentiality is legally required to prevent harm to reputations and emotional well-being.
Additionally, the DSL must provide clear communication channels—for example, explaining timelines, the role of the LADO, and what will happen next. Formal training courses such as the Designated Safeguarding Lead Training Course cover these communication techniques, helping DSLs respond sensitively and professionally in high-pressure situations.
Ensuring Policy Compliance and Detailed Follow-Up
The DSL must ensure that the organisation complies with local safeguarding policies as well as statutory guidance such as Keeping Children Safe in Education (KCSIE). This includes maintaining accurate records, following set procedures for reporting, and documenting all communication with the LADO.
After the initial referral, the DSL plays an ongoing role in monitoring the case. They may attend strategy meetings, contribute to discussions on risk management, and update internal safeguarding logs. Once the case concludes, the DSL must ensure that all documentation is stored securely and appropriately. They should also reflect on the incident to identify any improvements needed in staff training or organisational safeguarding practice. Many professionals rely on ongoing education—such as the Designated Safeguarding Lead Training Course—to keep up to date with policies and strengthen their safeguarding leadership.
Maintaining Professional Boundaries and Reflective Practice
Finally, a crucial aspect of managing LADO referrals is maintaining professional boundaries. The DSL must remain unbiased, avoid assumptions, and refrain from discussing the case with colleagues who are not directly involved. They should also manage their emotional response carefully, as allegations involving staff can be deeply distressing.
Reflective practice helps DSLs improve their safeguarding approach by evaluating their actions, communication, and documentation. Reflecting on what went well and what could be improved strengthens future safeguarding practice and promotes a safer environment for children. This reflective approach is strongly encouraged in the Designated Safeguarding Lead Training Course, which equips DSLs with long-term professional resilience.
